We will e-mail the tracking number of the express company to you as soon as we receive the tracking number.

2. When and how can I check on my order status?

Normaly, after 3days you can trace your package(s).

3. How do I contact you if I have a question?

We prefer to be contacted by email(see contact us) or via MSN.

4. How long will it take to receive my shoes?

It usually, on average, takes 7-10 business days to receive your order.
Sometimes the shoes are delivered faster.
It maybe delay 3-5 days to delivery if festival coming(e.g.Chirstmas).
Please note that business days do not include holidays or weekends.

5. Do you ship to International locations (any country other than USA and Europe)?

Yes. We currently ship to many international locations.

6. Can you reserve a shoe for me until I can pay for it?

Yes ofcourse, the only thing you have to do is to confirm it by e-mail and we will keep them for you for
one week. However, after one week, if we haven't received your payment, we will sell it further to someone else.

7, How can NikeCityCn gets the shoes at the very low price?

Tt is the factory wholesale price, so our price is much lower than the street price.

8,Will the shoes come with the original boxes?

Yes, our shoes will come with origianl boxes & its packing surely.

9,What the MIN order on site?

No min order for shoes, you can choose different items you want

10,Will the shoes be delivered to my door?

Yes, we will sent the shoes direct to your door by courier.

11,Can I have the courier tracking number for reference?

Yes, the courier tracking number will be forwarded to you when your shoes have processed our country's customs declaration.Also you can check from our website "Tracking number", enter your order number,then you will get it.

12,Do I need to pay extra for shipping cost?

Yes, our listing prices are without shipping cost. you can see the shipping costs after you make the order!

13,Can I have compensation if my PACK have missed?

Yes, if the courier lost your shoes, you can have 100% replacement, we will re-send the shoes to you.

14,What shall I to do if the pack blocked by customs ?

Yes, if the pack blocked by customs in your country, you need to try to get the pack yourself , you can get the tracking number from NikeCityCn after the pack delivery, and check the pack where are on site of express company.

15,How to order on site?

a) Register and Sing in

b)Choose modles , Then Add cart

c)If you want to buy one pc as a sample, please click "Confirm the order",else click "Continue shopping"

d)Choese another modles,and Add cart

e)If you want to order some others,please click "Continue shopping",if you dont need some items ,please click "Delete",else please click "comfirm the order"

f)Choose or enter the goods size and quanlity,then click "Modify" , then click "next"

g)enter your info,shippment, payment ,then click "Order"

h)OK, you finish your order, then send us the order number by email .